Terms and Conditions
Welcome to Hotel Krishnay. By accessing our website or making a reservation, you agree to be bound by the following Terms and Conditions. Please read them carefully.
1. Booking and Reservation Policy
- All bookings must be made through our official website, phone, WhatsApp, or authorized booking platforms.
- Guests must provide valid identification (e.g., Aadhaar, Passport, or Driver’s License) at check-in, as per Government of India regulations.
- Reservations are subject to availability and confirmation by Hotel Krishnay.
- A compulsory gala dinner supplement may be charged during festive periods such as Christmas, New Year’s Eve, or other special events. These charges will be communicated at the time of booking.
- Breakfast is served from 7:30 AM to 10:30 AM. Requests outside these hours may incur additional charges.
2. Cancellation Policy
- Cancellations made 15 or more days before the check-in date are eligible for a full refund, subject to a 5.7% deduction for payment processing fees.
- Cancellations made between 7 and 15 days before check-in will incur a cancellation charge equivalent to one night’s tariff.
- Cancellations made within 7 days of check-in or no-shows will incur a 100% charge of the booking amount.
- Amendments to bookings are treated as cancellations and are subject to the same cancellation charges.
- Hotel Krishnay will make every effort to minimize or waive cancellation charges where possible, at our discretion.
3. Payment Terms
- Full payment or a deposit may be required at the time of booking, depending on the booking platform or offer.
- All invoices must be settled within 7 days of issuance unless otherwise specified.
- In case of non-payment by the due date, Hotel Krishnay reserves the right to charge a 10% interest on the outstanding amount or suspend services.
- Any additional charges (e.g., room service, laundry, or damages) must be settled at check-out.
4. Guest Responsibilities
- Guests are responsible for any damage caused to hotel property and will be charged for repairs or replacements.
- Smoking is prohibited in all indoor areas of the hotel. Designated smoking areas, if available, will be communicated.
- Pets are not allowed unless explicitly permitted by the hotel management.
- Guests must comply with all local laws and regulations, including those related to noise and conduct.
5. Hotel Policies
- Check-in time is 11:00 AM, and check-out time is 10:00 AM. Early check-in or late check-out is subject to availability and may incur additional charges.
- Hotel Krishnay is not responsible for any loss or damage to guests’ personal belongings.
- External food and beverages are not permitted in public areas unless prior approval is obtained.
- The hotel reserves the right to refuse service or evict guests for non-compliance with these terms or disruptive behavior.
6. Website Usage
- The content on this website is provided for informational purposes only and is subject to change without notice.
- Unauthorized use of the website, including attempts to compromise security, is strictly prohibited.
- Hotel Krishnay is not responsible for the content of external websites linked from our site.
- Any personal information provided through the website is governed by our Privacy Policy.
7. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of Gujarat, India.
8. Contact Us